Insurance Services welcomes the opportunity to consider employee suggestions or problems. Accordingly, we maintain an open-door policy. You are encouraged to speak with your supervisor if you have a question or concern. Your supervisor is the person in the best position to respond quickly and accurately.

The director of Human Resources also is available to talk with you about particular suggestions or problems and will be glad to offer guidance. Naturally all consultations are handled discreetly and confidentially, as appropriate.

Answer: Some of our best ideas come from employees who see a better way of doing things. In today's competitive marketplace, it is increasingly important to be thinking about and acting upon ideas that can make us more efficient. Even small ideas, when applied to SBIC and affiliated entities, can yield significant benefits. Do not hesitate to share your ideas with your immediate supervisor and manager.

Answer: First, make sure that your communications are effective. Always be prepared, know what you want to say, why you are saying it, and be sure your listener is ready to listen and not distracted or preoccupied with other concerns. Use plain, simple language and phrase your requests or suggestions positively. Finally, ask for feedback. Make sure your message was sent and received as you intended.

If you have tried and honestly believe your communications are being ignored, then pursue other outlets. Talk with your supervisor's manager or Human Resources. Everyone has the right and is encouraged to contribute their thoughts and ideas to make Insurance Services better. Remember that, for a variety of reasons, not all ideas can be adopted, but suggestions are always welcome. And if all else fails, talk to the President of SBIC.